Heartbeat Market

“Came here to drop off some items and the two staff members were amazingly friendly, cheerful and smiling. Very greatful for the donations.”

“New Manager. Shop revamped. Looks great. Staff attentive & very welcoming.”

“Extremely poor management Ive ever seen .I put a hold on some electric recliners at this store. I left my details with the manager To give me a call with the price as they still had to be tagged and tested by the electrian He told me it may take a while for them to be tagged and tested as the electrian didnt come in very often . I WAS NOT ASKED TO LEAVE A DEPOSIT..After a couple of wks I decided to call I looked for a phone number on the website and called no answer.During a period of 3 weeks I called a few times but nobody answered the phone at all so at the last phone call I left a voice message but nobody called me back still. I also didn't have a missed call from him either so it's not as if missed a call and didn't call back .I don't live in Coffs Harbour so I had to wait until I had an appointment again in Coffs Harbour to go to the store face to face again .I went into the store and spoke to the manager about the Chairs and he Told me that one of his staff had sold them. I was very disappointed and devastated and finaly upset as I left the store shattered that he would not do ANYTHING to fix the problem. I figured I would be able to have the option to purchase them as I had left my details before they were sold to the other people.He informed me that his staff had double sold them and that they had double sold other things before. I practically begged with him to sort it out but he wouldn't only an apology that's it I will never ever go in that store ever again! SO Wrong no compassion .”

“Horrible place. Just took my grandmother there to have a look, and was asked if I have a mask (she did). I politely replied that I had an exemption, and the manager came out and told me to leave. I let him know again that I had an exemption and he proceeded to come within inches of me trying to intimidate me and said "I don't care, get out" - I tried to inform him that if he refuses service to me as I have an exemption, it is in breach of the Commonwealth Discrimination Act 1993 (sections 6 &24) again was met with "I don't care".. Absolutely disgusting management to be so PRO discrimination.”

“Used to be my favourite op shop but find its too business orientated with the price. I think they have lost a bit of compassion in their service. If things become too expensive its better to just buy it new at K mart etc. Once pointed out broken tapes and they said to put it back. Find that many of the op shops have lost that caring vibe. bedding very expensive. Again better to just buy it privately.”