Lifeline Shop Bethania

“Today at around 1:20 PM, I took a ute full of donations to the Lifeline shop. Unfortunately, the staff member at the warehouse was incredibly rude. Rather than appreciating the effort and generosity behind the donations, she began aggressively tossing everything into stillages. She dismissed perfectly good items by saying, “This is rubbish, that’s rubbish—take it back.” Her attitude was demeaning, as if we were trying to sell her junk. It was upsetting to be treated like that, especially considering Lifeline is meant to support people who can't afford to buy brand new goods. It’s unrealistic to expect pristine, store-new items to be donated. We were left feeling humiliated and disappointed. We ended up donating the remaining items to the Salvos in Marsden, where the staff welcomed us warmly with smiles and appreciation. They accepted the same items without any judgment and thanked us sincerely. I won’t be returning to the Lifeline shop unless they hire staff who understand the importance of kindness and gratitude—and unless they receive proper training on how to treat donors respectfully. Receiving second-hand items is part of the mission. Basic manners should be, too. I myself worked in Redcross donation shop in Darwin for 5 years I know difference between rubbish and Donations.”

“This place is ridiculously overpriced for an opshop. Most of their clothes are priced between $12-$20. And the prices they put for toys and furniture, you’re better off buying brand new.”

“Found some great deals and some fantastic books to fill my collection in. What's odd is the (volunteer??) cashier who felt the need to say "I would've priced this higher" on over 50% of my items. And was particularly off about a cool find of mine that "was definitely too cheap." Can email me for dates and times if required.”

“First time there and found curtains which I desperately needed, wooden sticks for a vase arrangement, a handbag and a pair of boots all cheap and in excellent condition. Will be back for more bargains at great prices!”

“It has only been open 6 weeks at my time of visit. Lovely neat, clean new store. It has in parts been set up quite nicely, and in others, it appears that it requires more stock or it's been a little neglected. Good range of clothing for all. Men, women & children. Various other stock in many categories to look through. Pricing is a bit whack in some of it, but this is the issue with these larger op shop chains. Plenty of parking. They do have a lovely range of stock, though.”