Melbourne Pet Rescue Superstore

“The ladies here are sweethearts, extremely helpful and sweet. They saved a backpacker's life with a big assortment of winter beddings! Thank you for your help (and patience fitting the duvet with the cover hahaha)”

“My daughter said she had the worst experience at this shop! They treated her like a thief. Very insulting! This is absolutely unacceptable! Their prices are a sham! Much too expensive for second hand things”

“The woman in the front was so nosy she seemed kind of on edge at the beginning when I was looking at some kettles. About how if it broke it wouldn’t be good. It’s a steel kettle and I literally just walked into the shop! Then asking if I paid for the things at the counter. Well, I wouldn’t ask for wrapper if I didn’t pay for it?!! Then the other blond old woman at the cashier was so rude!! Omg! She kept bad mouthing SAVERS store about how they don’t wrap stuff for you. Well, atleast they provide wrapper instead of rationing it out!! When I asked for wrapper she ignored me and then when I went in to wrap the things that I “already paid for” she was like “oh this is my shop so I’ll wrap it the way I want!” I was so shocked I didn’t know how to reply!! She then went on to tell me that if she gave out too much wrapper that her boss would get mad at them” it’s just a little bubble wrap! I didn’t ask for a freakin roll of it! Plus I’ve just purchased over priced antiques! The least the staff can do is hand me something to wrap them so they don’t break! I don’t know if she was old and cranky but that’s not way to treat your customers! Anyway that was my first and LAST time in that store. For your peace of mind STAY AWAY FROM THIS PLACE”

“This place doesn’t even deserve a one star! Me and my daughter were followed around from the moment we walked in, checking how many items we were walking around with while shopping! My daughter accidentally dropped something and they pounced on her and told her she needs to be taught etiquette! She was very apologetic but upset about it. We tried clothes on and they waited out the front of stalls as soon as we came out to count the items ( my daughter had put some shorts back before going in, which she had showed them before going in in the first place) they then asked where the shorts were and went and looked for them and because I hadn’t put them back in the right spot made us go and find them to prove we didn’t steal them! I wanted to buy a nice vest ( very overpriced mind you) but I went and returned right to her hands and said I’d never support this store as they have been harassing us and we are leaving. They then called out very loudly to check our bags and advised we were not to leave! My girl is 12, and yes looks older but we had come from out of town and just wanted a fun day out, supporting small business and pet store op shops! We opened all our bags, we knew we had nothing to hide but they insisted ‘ can’t blame us you looked guilty!!’ We had lots of witnesses to this and had people checking on us when we left. Absolute disgraceful and the two old Italian woman running it are rude, speak their language in front of you about you and harass their customers! They need new owners!!!!”

“Clerk is sooooo nosey, following us around, literally calling over the curtain into the change room to come in and check how many items I took to try on. Everything is so exxy while somehow also so dirty. The clerk, after she finally decided I wasn’t trying to rob her, started yapping on bout savers and how they are the worst. Like my girly you are literally running a charity scam. Kinda a bummer that they just suckkkk bc some of the clothes are low key fire but like you leave the shopping experience just wanting to flip a car with rage or something.”