Salvos Stores Croydon SA

“Over price for worn sneakers.. used to be reasonable price before but not anymore now and the staff at the counter (old whitre lady) was not friendly and welcoming at all.. lack of customer service.”

“My daughter and I attended during school holidays looking for some bits and pieces. My daughter is 5 years old and was looking at the toys (quietly and in a well behaved manner) unfortunately the woman behind the counter did not like my child touching the barbie doll ‘display’ and snarked at her that she is not to touch these. My daughter ran to me in tears. (About 5 minutes prior my daughter did a fast walk to me which she also snarked at my daughter not to run) I asked my daughter if she would like any of the barbie dolls or all of them (as the money goes to a good cause) my daughter in tears said ‘no mummy that lady is mean I just want to go’ I am disgusted that a 5 year old is aware of how you speak to people and a fully grown woman does not understand ‘if you don’t have anything nice to say, don’t say anything at all’ keep in mind all of these dolls were for sale. I put down the rest of the items I was ready to purchase and provided comfort to my daughter. When I called to talk to the manager the same woman picked up. I was refused an email address to take this further or any other outlets. I was told that my daughter was ‘unattended’ now like most mums, I had eyes on my daughter, knew where she was and knew she was safe (the shop had one other person in it) The woman was nothing but rude on the phone alluding I am a bad parent (without saying the words) I reminded this lady that this company is raising money for people in need and that because of her deplorable customer service we will no longer be shopping anywhere near this company again. It’s sad that a charity misses out due to their staff’s behaviour. On the phone absolutely no empathy or remorse was shown, instead she proceeded to speak over me and said ‘when unattended children make a mess she has to clean it up’. She also wanted to make it very clear that the salvation army is a ‘retail store’. I do believe putting stock back on shelf is a general rule of thumb for a retail store.”

“Lovely staff and a good layout, but the prices are seriously out of control. A plain black t shirt for $20 just because it's Lorna Jane? Or a used Puma jacket for $40??? You can get these clothes new when brands have clearance sales. There's practically no incentive to buy second hand from here because it's no longer more cost effective than buying new on sale. This place used to be a semi-regular for me, but it sadly won't be anymore.”

“The staff are always lovely but the prices are getting out of hand. It’s a charity shop, everything is secondhand and donated. A worn Country Road cardigan shouldn’t cost 33 dollars.”

“The range in store is really good, Mandy was lovely, sadly we were mostly served by Koo, who was quite bad tempered and couldn't stop sighing. Basically insulted my wife over a misunderstanding, my wife had to tell her to calm down. We were one sigh away from just walking out without our purchases. Maybe keep her out back.”