The Smith Family

“Over priced, staff announced I was in the change rooms and had a staff member wait at the change room door whilst I was trying on items. Was not comfortable and made me feel like a criminal.”

“Such a an underwhelming experience. Overpriced, low-grade second-hand goods. Only dropped in because we visited Salvos nearby. Customer service was non-existent and with all the staff in there idling you would think one of them ( behind the counter) would know how to greet and farewell, a person instead of rudely staring. Re-educate your ( lifeless ) staff in social skills so that the store isn't likened to that of a morgue.”

“Great charity, Terrible store. Prices are around 50% of retail (seen temu shoes more expensive than retail) with heavy wear on items, this applies to essentially everything in the store. Prices non negotionable in a donation store, so those of us shopping in OP stores because money is tight, give this place a complete skip. Not worth your time or money. Go to either vinnies or Salvos near by, nicer staff, better prices , will give discounts if you need them.”

“There are still thing to be find there. I just confused about the name 'Save the Children' op shop. They are selling baby bottles and clothes some as rrp and they support to save children and gave away than to needy family. There are lots of children items they are selling, they suppose to donate that to needy families. Not to sell them to the shops. Thats why the op shop is calling save the children”

“Staff pick the cream of the crop and change the price when you get to the register. They consistently say that "someone must have changed the ticket" then refuse to sell you the item. Hard when it's always those white machine applied loop ticket. Really goes against the charitable ethos. Had 2 items recently. First was 2.50 when I got to the register they changed it to 5 then the manager said it was 50. Have heard staff say they will buy and sell on eBay which is what I suspect the manager did with the $2.50 item. Rotten! Manager and staff all need retrained or let go”