Lifeline Shop Narrabeen

“The staff at narrabeen lifeline sold my father, in store an overpriced $25 women's cap for his everyday use. They helped him try it on in store before he purchased. The cap does not fit his head and is to small - it actually impaired him and gave him a headache. When staff were approached in store and our family explained that my Father has dementia, and requested a refund or, a store credit to the value of the purchase, staff were extremely rude, heartless, and had no compassion. They asked us all to read a sign on the store counter about store refund policy (my Father can't read due to a stroke in addition to dementia). They then asked if we want to donate the $25 cap back to them. Unfortunately after this experience and the staffs uncaring and rude attitude- “life line” has really diminished in eyes. Rude staff, predatory and shocking behaviour for a charity.”

“25 aud a random tshirt, crazy prices all around”

“Very upmarket Op Shop in Narrabeen, lovely selection of clothing, all arranged by size. Enjoyed a big browse there”

“This store literally only has stock for women over 50 - I watched the ladies at the counter turn away donations because they “were not name brands” sort of goes against the whole premise of a charity store providing for those in need. Lame and not inclusive at all”

“Good service, but not enough stock to warrant a look. Mens section is one small corner. Extremely overpriced. And refuse to discount. I recently bought a pair of Old Navy lace-up shoes for $25 (was refused discount on the basis of it being a 'high-up brand', quote) and found out they retail new from Old Navy for $29, and are for sale brand new for $15-$18 in most other retail outlets. I've had similar experiences with shirts I've bought here after I've done my research. Very disappointed. Service 🌟🌟🌟🌟 Prices 🌟 Volume of stock 🌟 Quality of stock 🌟🌟🌟”