Salvos Stores Maylands

“Judgemental Staff member, as I was leaving the store my partner overheard "She will probably be back tomorrow to steal it" the store member was approached to repeat what was said and replied with "yes, the amount of people we have come through, look around then come back and steal". Was left feeling distraught and upset how I was judged unfairly.”

“A wide variety of DVDs available and the quality jewellery selection seemed of good amount too. Pricing on DVDs in in the moderate to high mark with some older series in a fairer and more appropriate mark. Their DVD selection somewhat makes up for their prices”

“Lots of great value preloved goods at very low prices. The staff are friendly and helpful. Handy location with nearby parking and public transport. Great place to pick up a bargain, and it serves a very good cause.”

“I bought one of their *new* mattresses 3 months ago for $190 and paid the extra $50 to have it delivered. It is the absolute worst quality mattress, it's hard to see from the photos but there is a row of springs that poke up, there are parts that have caved in, and when sleeping on it, it has slowly sagged to the point that it is completely unusable. I have tried using a mattress topper, but it has not helped. I went in today to get a refund, and had an absolutely terrible experience. While the other two staff were very friendly, the manager was rude and aggressive from the start. She told me that I should have known it was a poor quality mattress when I bought it, it was my fault for buying it, and she said I should have expected this. When I mentioned it had sagged over time, hence why it has taken me 3 months since purchase, she said it wasn't her responsibility for "how I've used it", I think implying it was my fault for sleeping on it wrong? I understand it is a cheap mattress and didn't expect it to amazing, but at this stage it is unusable as a mattress. It is a mattress, as a bare minimum I should be able to sleep on it. I tried to explain to her my consumer rights (in the photo, from the ACCC website), which says if a new product has a major flaw, I am entitled to a refund. She was acting as thought the store policy supersedes the law, which says no returns after 7 days, end of story. For a brand new mattress, this is definitely not legal. The kicker is, I came home to find the mattress has a 12 month warranty. After unsuccessfully talking to the manager, she went to go talk to her supervisor, and made me wait 30 minutes. I'm not sure if it was just because she didn't want to deal with me, I ended up just going home and crying. This has just been a horrible experience, obviously don't recommend buying mattresses there.”

“A goodie of an op shop. The best part is the service. One time I donated things and accidentally donated my keys along with it. I called a few times and they were looking, The when I came to pick them up they were so gracious. As a store I have found some gems here. From a leather jacket to some greeeeat shoes.”