Save the Children Op Shop - Kedron

“My partner visited the store today to drop off some clothes and the experience was extremely disappointing. He was not greeted on arrival, and when he approached staff, he was met with rudeness and made to feel as though his presence was an inconvenience. The staff member showed no interest until she noticed activewear, at which point she began asking about the brands. This felt inappropriate and irrelevant — the brand of the items should not determine the level of respect or service a customer receives. When my partner politely said “have a nice day” as he left, he was met with a glare and a dismissive “okay.” This level of attitude is unacceptable and reflects very poorly on the store. Given that this is a charity organisation, the way this interaction was handled is even more disappointing. A charity should be welcoming, respectful, and grateful toward people who take the time to donate. Someone who treats people this way should not be representing a charity, as it goes completely against what such organisations are meant to stand for.”

“Can’t afford to shop here anymore. The low income earners in the community are suffering. Average price of clothing is $15 or more. I have to shop at Kmart now which defeats the purpose of supporting our local charity stores.”

“This used to be such a great op shop. I would be genuinely surprised if anyone is willing to pay their prices now. Tops that are marked with threads hanging out are $15 while anything half decent is $20+. You can buy a lot of these new on sale directly from that brands website. Lucky for us there are still some great op shops around to find unique pieces at actual op shop prices.”

“Have popped into this store on and off for years. Consistently find staff cold and dismissive. I might as well be invisible rather than welcome. Overpriced mostly but did find a few items here and there priced ok. Baby/childrens clothing area is tiny but better quality in terms of brand and use. You might find a baby onesie for $3 and one similar for $12 so hit and miss on.the fair pricing here. This idea that "our high prices are fair cause it goes to charity" is misguided. You have to actually sell the item to give money to your charity. So get $3 for a plain no brand t-shirt or ask $12 and get nothing. No one is asking you to give it for free, we are asking for 'reasonable'. Success lies in happy customers who leave positive reviews and tell all their friends about your shop. You'll make more money that way than you do charging above or close to, brand new prices. Shop is small, only recommend if you're in the area. Don't make a seperate trip. Rare I leave with anything other than the sense that it's never worth it.”

“I just scored a brand new coat with the original price tags on for a fraction of the normal retail price! Yes the prices are higher than Facebook marketplace or Salvos, but there are things here you wouldn't normally find elsewhere.”