The Salvation Army

“Great selection of goodies but as people have said, no change rooms and no trying on clothes..!”

“Very bad experience! No change room also not allowed to put clothes on to check fitting. I did try a top on in front of a mirror near the service counter and was reprimanded. I cannot afford to buy and not try for fitting.”

“12th April 2023 Dear Salvation Army, I am putting in a complaint about Jarvis (I think it was) the manager at salvation army in Gladstone. I would like to express how I felt today going to my local salvation army, I was on the hunt for a 80s prom dress for a hen do I have coming up. I approached a staff member and asked where the fitting rooms are for me to try something on and was told that there isn't any. I asked why and was told it was due to theft of items which I understand. I then asked if I can return an item if it didn't fit me as I am a new mother and I am breastfeeding so something that would fit me doesn't at the moment. I was told to ask the manager which is when I met Jarvis the Manager of the salvation army in Gladstone. I asked Jarvis if I could please put the items over my clothes to see if they fit, he said no very rudely. I asked how am I meant to know if it fits me and you have no return policy? He then said "I don't want to talk to you get out my face". I was completely shocked and I said how can you talk to a customer like this I am just asking you a simple question. He then continued to be rude to me and said I don't want to talk to you. I asked for his name and told him I am putting in a complaint which he said "do it" and showed me his badge all cocky. I left the store crying I was trying to explain to him that I am breastfeeding and I need to try things on at the moment but he didn't want to listen to a word I was saying. I have never felt so insulted and hurt. How is a policy in place where you cant try items on or have a return policy for clothing? I would like an outcome about this matter as I have never felt so upset about leaving a store. Thank you”

“Uncomfortable shopping experience - always followed and watched by staff. Stopped carrying a handbag with me but it still occurs. No longer a shop for those in need - 'name brands' priced to suit the trending buy second hand/ethical etc market. Occasionally find gems but really need to hunt through racks, but as mentioned above it's no longer enjoyable when made to feel like a criminal”

“So good really busy and everthung is neat and tidy making it easy to find what you need .great fo kids so many toys”