Vinnies Ascot Vale

“very friendly stuff, have never left here empty handed, check the special finds rack!! my fav small melb op shop ”

“I love the store. Always very good stock, clothing, DVDs, Knick knacks, plates, glasses, toys, games and much more. Also great furniture. I highly recommend them. I found an amazing pair of sneakers for $22. Almost brand new. I’m a regular customer. Their collection of clothing is amazing.”

“Bring back Patrick . New manager is super unfriendly. He is so unfriendly. Went today July 9. Both guys at counter barely speak and one was texting 🙄 never looked up. Omg seriously.”

“Very Disappointed. Purchased very expensive item as a gift but was unsure if it would fit. I was reassured by staff member I had 7 days to return for refund just speak to manager. Unfortunately it did not suit and I returned 2 days later however manager refused to refund and only offered credit note. Normally I would have been ok with a credit note and in reality I never return items to an op shop anyway. I just redonate if doesn’t suit but this was a large outlay for me. I am now out of pocket and forced to shop at Vinnies till I can use it up. I would never have spent that much in first place had I have known this was the case for such a large amount. I Was told by manager the particular staff advice was incorrect and it was a casual volunteer?? Whatever! Aren’t all your staff volunteers? As a manager you should train all volunteers to be consistent and not give wrong information. I hope you are happy with taking my hard earned cash and now also have item to resell. Looks like I lost out as the LOYAL customer. In this current climate a lot of us are facing hardships and choose to shop at secondhand stores to save money and also support charities. I have supported this store for many years through many donations and purchases, it’s so disappointing that I wasn’t supported in this one off occasion. Update 4/5/23 - Further to this I also discovered today that the credit note - which I was reassured by the Manager herself, after asking 3 times, that it was valid for 12 months. Well I can confirm this was also incorrect information given. Really how do you expect the volunteers to get it right when the manager themselves misinforms customers!!! Vinnies Ascot Vale you really need customer service levels to lift, starting from the manager.”

“I didn't come away with any goodies but the store is welcoming, people are friendly and there are a few branded treasures hidden amongst the racks. I'll definitely be back next time”