Vinnies Neutral Bay Op Shop

“Overpriced and extremely rude. I suspect their prices are used to subsidise their advertising campaign. Have, like many op shops nowadays, lost the ethos of what they were established for.”

“This shop could be much better and welcoming without this older lady with dark hair and an accent, I come quite often and EVERY single time she find a way to be rude and suspicious… she’s alway spying on me while I am going to the dressing room, she rushes straight to the counter when I am looking at the jewellery cabinet( last time she realised she left the door open while I was looking at the jewellery and she came and slammed it to my face), also a couple of months ago I asked if she could show me something from this same jewellery cabinet ( I think I wanted to try a ring on or something) and she refused saying “no you can’t try”, she also follows people and stare at them while doing their shopping. I have been shopping there for a while and buying so many things but every time I walk into that store I feel like I am guilty of something because of her wary attitude. Can someone teach her some manners please and/or cool her down at least ? I reckon she would be great as a security guard 🤣”

“Unfortunately we were accused of stealing clothes before we could even try on the things we liked. The volunteer lady (black long hair, glasses) checked on us three times, pointed out very impolitely that there are security cameras on watch, we even offered that she could have a look into our backpack but She was so rude that we put back all the beautiful items on the rags (just as they commanded) and left. It is an awesome shop, big selection of different styles, we loved the clothes we found but We were so sad and disappointed of how we were treated that we wouldn’t recommend going there.”

“Was in the store today and enquired about an item that’s been sitting there since May 2022. Today is December 2022. Ask mature aged woman with Indonesian heritage if she could ask the manager to reduce the price a little. She told me arrogantly that we don’t mind our items sitting in the store for a year or 2 years. It don’t matter! We have had many offers and we didn’t accept any of it. That wasn’t my question I was thinking to myself! Bric a bric are so over priced and most are ordinary junk. Nothing special.There’s a set of 4 Spode blue and white saucers for $40??? No cups! Ha ha what a joke! The linen section is miserable and a waste of space. Could use it for more profitable items. It’s a wonder why so many of your Vinnies stores have closed down over the years. Not surprised at all. Not manned by the right people who knows how to run a business. Not donating here again which I have done over 10 years living in Neutral Bay.”

“Op shops are supposed to be affordable, not more expensive than buying brand new clothing. The prices at this store are ridiculous - they want $250 for an old coat. It's a charity, you guys receive free clothes. If you want to help the planet and people, you need to lower your prices. Also lately your staff has been treating customers as if they were criminals as they are constantly watching what you bring into the change room, how many items and want to check people's bags when they leave the changing room. I was there 2 weeks ago and this lady was closely watching me around the whole store, even organising every item I touched - I think your staff may be a little bored? Perhaps instead of treating customers who pay good money for your stock like criminals, they can use their time lowering the store's prices or doing a sale rack :)”